We hope you'll find all the answers to your questions in the sections below. If the information you are looking for isn't available, please don't hesitate to contact us. We'd love to hear from you, and you'll be helping us to keep this section updated. 

Contact Details

For enquiries regarding our online store:
0800 357 375 for calls within New Zealand
+64 3 357 3758 for international callers

For all other enquiries:
+64 3 358 3809

Please be aware that our customer service team is usually only available to speak with you personally between the hours of 8.30am-4.00pm, Monday through Friday, New Zealand time. You can however email us at any time (customersupport@untouchedworld.com) and we'll get back to you as soon as we can. 

  1. Our Products
  2. Your Account
  3. Your Order
  4. Delivery Details
  5. Returns and Exchanges