We have some exciting news to share with you regarding the future of our online stores.
As part of our commitment to continuously improve and provide you with an even better shopping experience, we are excited to announce the merging of our Untouched World Australia and International stores into one unified global storefront.
This merge will bring together the best of both worlds, offering an enhanced selection of products, streamlined navigation, and improved customer service.
With the merge, you'll enjoy a wider range of products tailored to your preferences and an improved website that provides a seamless shopping journey. We have taken special care to ensure that your shopping experience remains hassle-free throughout this transition.
During the merging process, we kindly request your patience and understanding. Here's how the store merging process will unfold:
On 3 July 2023 at 10am NZST / 8am AEST, the merge will take place, combining our AU and International stores into a single, unified platform.
To access the new merged store, simply visit untouchedworld.com.
Our team has worked diligently to ensure a smooth transition, and we will be available to assist you with any queries or concerns you may have during this period. Please reach out to our dedicated customer support team if needed.
As part of the store merger, you will need to create a new account with us. We apologise for the inconvenience caused. To make this process seamless, we will send you a personalised invitation email with a link to sign up. As a token of our appreciation for your continued support, we have a special offer waiting for you. Stay tuned for further updates!
Rest assured, our commitment to customer satisfaction remains unchanged. You can still return any orders as per our return policy. Simply contact our dedicated customer support team who will be happy to assist you with the return process.
We will be proactively reissuing any outstanding e-gift cards. Please note that these gift cards were initially purchased in AUD, and we will convert them to NZD at the current exchange rate. To make up for any inconvenience caused, we will also add a little extra value to each reissued gift card.
We will directly send you the new gift card to the email address associated with your previous purchase from 4th July to 14th July. If you had shared or sent your gift card to another recipient, we kindly request your cooperation in forwarding the new gift card to the intended recipient. If you need any assistance or have any queries regarding this process, please contact our customer support team.
We believe this store merging will greatly benefit you, our valued customer, by providing a broader range of products and a more streamlined shopping experience. We sincerely appreciate your continued support and loyalty as we embark on this exciting journey together.
If you have any questions or require further assistance, please don't hesitate to reach out to us. Our dedicated customer support team is here to help.
Thank you for being a part of our growing community of shoppers. We look forward to serving you better with our new merged store!
The Untouched World Team