Refund policy

Returns and Exchanges

Conditions Of Return

If you are not fully satisfied with your Untouched World™ purchase, you can return it to us for a full refund or exchange it for another item, provided that the items are returned within 30 days of the order date, unworn, unwashed, and undamaged, in their original packaging (wherever possible) and with all accessories and tags. All refunds are issued at the discretion of Untouched World™. Untouched World™ reserves the right to refuse a refund request if it does not comply with these conditions. Please note that Untouched World™ does not accept returns (unless goods are faulty or not as ordered) on sale items. Sale items purchased are final sale, so please choose carefully.

Where Can I Make A Return

Please contact customer support. Please note, you cannot return items bought at a New Zealand Untouched World™ retail store to the Untouched World™ online store.

Packaging An Item For Return

Please pack the item securely into the original packaging (where possible) and include the packing slip. If you are unable to enclose the packing slip, please ensure your order number, name, and billing address is included, along with your instructions. All return postage must be prepaid by the returnee, unless the item was damaged, defective, or if we’ve sent you the wrong item.

Please courier to:
Online Returns
Untouched World™ Ltd
21 Sheffield Crescent
Christchurch 8053
New Zealand

We recommend that you obtain a tracking number.

Method Of Return Payment

We will credit your original method of payment, excluding your original shipping costs (unless goods are faulty or not as ordered), as soon as we receive your returned item. While the refund is immediate at our end, depending on your bank it may take a few days to appear in your account.

Returns To A Retail Store

Although Untouched World™ retail stores cannot process refunds, you are more than welcome to return items bought from Untouched World™ online to one of our retail stores. Our retail team will ensure it gets to us safely, and you'll save on shipping fees. 

The store will issue you with a receipt for the unwanted item, and return the unwanted item to our web team. We will credit your original method of payment. You can also return items you wish to exchange to our retail stores. You may like to purchase the replacement item directly from the retail store, rather than wait for the web team to courier you the new item - we'll simply refund you for the unwanted item as explained above.

Find your nearest Untouched World™ store in New Zealand by viewing our store locator.

Damaged Or Defective Items

If you receive a damaged or defective item from Untouched World™, please contact customer support.


Exchanges will be given on size and colour. Please contact customer support. Although you will need to prepay the delivery fee to return the item/s to Untouched World™, you will not be charged a delivery fee for the replacement item.