We deliver to the countries that are available to you in the drop-down menu when you register for a shopping account. Please be aware that our dispatch warehouse currently operates on a Monday-Friday cycle, so we can give our hardworking team a well-earned break at the weekend. Delivery times will depend on the delivery methods available when you purchased your item and also on the location of your delivery address.
How We Deliver Your Purchase
To ensure the safe delivery of your purchase, we use ‘track and trace’ couriers. They use a scanning system that follows the progress of your delivery, and requires a signature on receipt of the package. If a problem arises, this means you can follow up directly with the courier company involved, and proof of delivery and/or the status of the package can be supplied. There will be a copy of the signature of the person that received the package, and the courier driver can be identified.
Your Delivery Address
Please note that we are unable to deliver to PO Boxes outside of New Zealand or Australia.
Because a signature will be required, it is a good idea to provide a delivery address where you are likely to be during the day, such as a work address.
If your work address is in a large or multi-level building, please note most couriers will only deliver to the foyer.
You are responsible for the package once it has been delivered.
If the courier is unable to leave the package at the address you provided, they may leave a card to advise you where you can pick up the package.
Please be aware we are unable to provide exact delivery times for our couriers, and that couriers do not call prior to delivery.
Free Shipping Threshold (NZ$)
Shipping Rates (NZ$)
United States, Canada, Asia
European Union, United Kingdom
Rest of World
Nothing beats a good turtleneck to fight the winter chills. The Arlo Roll Neck is made from Ecopossum™; our exclusive blend of merino, possum and silk, a light yet super cosy yarn created to ensure even the coldest days won’t hold you back.
Made from our exclusive Ecopossum™ blend of ZQ™ certified merino, possum and silk
Made in New Zealand
Available in S to XXL
Style No: 100018
Our Ecopossum™ Blend
Ecopossum™ is a premium blend of fine ZQ™ certified merino wool, brushtail possum fibre, and mulberry silk. This luxurious combination creates featherweight softness, warmth and durability.
Cool gentle hand wash using mild wool detergent. Squeeze, do not rub. Rinse well in cold water.
Normal spin. Do not tumble dry. Do not bleach.
Cool iron. Dry cleanable.
Recycle or upcycle at end of life.
Shipping & Delivery
Shipping and Returns
Free shipping within NZ for orders over $100.
Free shipping available worldwide. See Shipping and Returns for minimum spend.
Further Shipping Information
Full priced items – refund/exchange within 30 days of order date.
Sale items – final sale, please choose carefully.
Meet Ecopossum™, an exclusive blend of fine ZQ™ certified merino wool, luxurious brushtail possum fibre and mulberry silk. It has a unique hollow structure to keep you warm without weighing you down. Magically pill-resistant and supremely soft to wear, you'll stay super cosy and comfy without compromising on style.
Men's Size Chart
For your chest measurement, measure around the widest part of your chest, with your arms by your side. For your waist measurement, measure around the smallest part of your waist, with your feet together.