Frequently Asked Questions

Wondering where things are at with your order? You can check the current status of your orders by logging in signing in. Just click on 'account history' ‘Account’ for all the details. The order process begins just about immediately after your online purchase is completed. As soon as we locate the item in our stock, we'll approve your payment and send your package on its way. You won't be charged for the item until it is shipped to you

If you've made an error in an order you've just placed, please contact us immediately. We'll do our absolute best to try and stop the order in our system. However, because we try to fulfil your orders as fast as we possibly can, it may have already been processed. If this has happened, then you will need to return or exchange the item. We tell you how to do this in our returns and exchanges section.

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